Digital Product Delivery
At Engagelo, all our offerings—including the WhatsApp Business API, chatbot setup, and broadcasting tools—are digital services. There is no physical shipping involved.
Upon successful payment and verification, our team will initiate service onboarding, typically within 1 to 2 business days. You will receive onboarding instructions and access credentials via email and/or WhatsApp.
If you do not receive communication from our team within 48 hours, please contact us at [email protected] or WhatsApp us at Click to Message.
Service Exchange & Modification
We understand that business needs can evolve. If you wish to modify your service plan or upgrade/downgrade your package, please reach out to our support team within 7 days of purchase. We’ll evaluate your request and provide a suitable solution.
Refunds
Since our services are digital and tailored to your WhatsApp Business account, and we are providing the free trial, so we do not offer refunds once onboarding or setup has been initiated. However, we are committed to delivering value and offer full support to resolve any technical or onboarding issues.
For billing issues or urgent concerns, please write to [email protected].
