If you are dealing with duplicate replies in a WhatsApp bot, you’re not alone. Many businesses face this frustrating issue where their bot responds multiple times to the same message. The good news is that this problem has a simple fix, and with Engagelo, you can stop duplicate replies and make your WhatsApp automation smooth and reliable.
Why Do Duplicate Replies in a WhatsApp Bot Happen?
The most common reason for duplicate replies in a WhatsApp bot is using multiple Facebook apps with the same webhook URL.
Here’s why this happens:
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Some businesses create a separate Facebook app for each WhatsApp Business number.
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They then configure the same webhook URL across all those apps.
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Whenever a customer sends a message, the webhook gets triggered multiple times—once for each app—leading to duplicate replies.
In short, duplicate replies in a WhatsApp bot occur when the same webhook is connected to multiple apps.
How to Prevent Duplicate Replies in a WhatsApp Bot
The simplest way to avoid this issue is to use only one Facebook app for all your WhatsApp Business numbers.
Here’s why this works:
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WhatsApp Business API allows multiple phone numbers under a single Facebook app.
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You only need one webhook URL, ensuring that each message gets only one response.
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This setup avoids confusion and prevents your customers from receiving duplicate replies.
Step-by-Step: Add Multiple Numbers to a Single Facebook App
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Log in to your Facebook Developer Account.
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Open the main app you’re using for WhatsApp.
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Go to the WhatsApp settings and add all your WhatsApp Business phone numbers.
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Configure only one webhook URL for the app.
By following this, you’ll make sure your bot only replies once per message.
Already Facing Duplicate Replies in a WhatsApp Bot?
If you’re already struggling with duplicate replies, here’s how to fix it:
1. Check for Multiple Facebook Apps
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Log in to your Facebook Developer Account.
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Review all the apps you’ve created.
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Identify if you’ve set the same webhook URL across multiple apps.
2. Remove Extra Webhooks
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Pick the main app you want to keep.
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Delete the webhook URLs from all other apps.
3. Test Your WhatsApp Bot
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Send a test message to confirm that your bot replies only once.
What If the Issue Still Persists?
If duplicate replies continue even after making the above changes, it could be due to a misconfiguration. In that case, reach out to the Engagelo support team. Our experts will quickly troubleshoot the problem and make sure your WhatsApp bot works without errors.
Conclusion
Experiencing duplicate replies in a WhatsApp bot can be frustrating for both you and your customers. But the solution is simple:
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Use one Facebook app for all your WhatsApp Business numbers.
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Set up only one webhook URL.
By making these adjustments, you’ll eliminate duplicate replies, improve customer experience, and ensure smooth automation with Engagelo.